Complaints Policy

Our aim is to provide high quality advice and client service. However, if at any time you are unhappy or concerned about any aspect of our work with you, please let us know immediately. We will do our very best to resolve the issue as quickly as possible. Our complaints policy is available on request by email to, or by telephone on [ ].

If we are unable to resolve the problem to your satisfaction, you may contact the Solicitors Regulation Authority or the Legal Ombudsman.

Solicitors Regulation Authority
The Solicitors Regulation Authority (SRA) can also help you if you remain concerned. You can contact the SRA as follows:

By telephone on 0370 606 2555
By email to
By letter to Solicitors Regulation Authority The Cube, 199 Wharfside Street, Birmingham B1 1RN

The Legal Ombudsman
The Legal Ombudsman may be able to assist where you have been unable to resolve your complaint with us within 8 weeks. You may be able to complain to the Ombudsman if you are an individual, a business with 10 or fewer employees and a turnover or assets not exceeding a specified turnover, a charity or trust with a net income of less than £1m or if you fall in certain other categories (see the Legal Ombusdman contact details below).

If the Legal Ombudsman accepts your complaint for investigation, it will look at your complaint independently and it will not affect how we handle your matter.

A complaint to the Legal Ombudsman can only be made if you have first tried to resolve the matter with us directly and if you contact the Legal Ombudsman within 6 months of your last written communication from us about the complaint, and within 6 years of the act or omission about which you are complaining or within 3 years of the time when you should reasonably have become aware of it.

More information about the Legal Ombudsman can be found at and they can be contacted as follows:

By telephone on 0300 555 0333
By email to
By post to Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ